Shipping & Delivery Policy

Shipping Methods & Processing Times

84Volt processes and ships orders Monday through Friday, excluding holidays.

📌 Important Notes:

• During high-volume periods (sales, peak seasons, holidays), order processing may take longer.
• All shipping fees are non-refundable.
• 84Volt is not responsible for lost or damaged packages after delivery is confirmed at your address.

Shipping Information

You can track your order using the shipping confirmation email. 

🚚 Shipping Method & Estimated Transit Time:

• Standard Shipping: 4-12 business days
• Standard Shipping Fee: USD $5.99

📌 Hawaii, Alaska, and U.S. Territories:

• Delivery timelines may vary and are not guaranteed.

APO/FPO/DPO Military Mail

Orders shipped to APO/FPO/DPO addresses require 1-2 months for delivery due to unique transportation and handling requirements.

Order Fulfillment & Production Times

✔ In-Stock Orders: Fulfillment within 1-2 business days.
✔ Print-on-Demand Orders: Production takes 7-10 business days, followed by shipping.
📌 During peak sales & holidays, processing may take longer.

Modifying or Canceling Orders

📌 Can I Update My Shipping Address?

• If your order has not shipped, we may be able to update the address.
• Submit a request as soon as possible [Click Here] or email [email protected] with your order number.
• Address changes are not guaranteed if the order has already left our warehouse.

📌 Can I Cancel or Modify My Order?

• You can cancel your order within 48 hours before it ships or enters production.
• Cancellation requests must be confirmed via email at [email protected].
• If you received an incorrect order, please contact Customer Support upon delivery.

📌 Can I Change My Shipping Method?

• If you need to upgrade your shipping, contact us immediately at [email protected].
• Once an order has shipped, we cannot modify the shipping method.

📌 Can I Change My Payment Method?

• Unfortunately, payment methods cannot be changed once the order is placed.

Tracking & Lost Package Assistance

📌 What If My Order Doesn’t Arrive?
If your package is marked as delivered but hasn’t arrived, follow these steps:

1️⃣ Check with Neighbors – Sometimes carriers leave packages nearby.
2️⃣ Submit a Lost Package Request – Contact our Customer Support at [email protected].
3️⃣ Investigation Timeline – Once reported, we’ll work with USPS/UPS to investigate. Please allow up to 10 business days for resolution.

📌 Important Notes:

• If USPS/UPS confirms delivery to the correct address, we cannot be held responsible for lost packages.
• You may need to file a claim directly with the carrier for further assistance.

Damaged or Incorrect Orders

📌 What Should I Do If I Received a Defective or Wrong Item?

• Do not initiate a return without contacting us first.
• Reach out to our Customer Support at [email protected] with photos of the issue.
• We will resolve the issue promptly and provide instructions on next steps.

📌 What Should I Do If My Order Was Returned to Sender?

• If your order is returned to us, contact Customer Support with your order details.

Customer Service Response Times

✔ Our team is available Monday – Saturday.
✔ Expect a response within 1 business day.
✔ During peak sales or holidays, please allow 2-3 business days for a reply.

📩 For any inquiries, contact us at: [email protected]