Get answers to your questions about placing orders, tracking shipments, and understanding delivery timelines. Everything you need to know to ensure a smooth shopping experience.
What Shipping Methods Do You Offer?
84Volt processes and ships orders Monday through Friday, excluding U.S holidays. If you place your order before 2pm EST on a business day, it usually ships out the same day. Orders made after 2pm EST, or on weekends and holidays, will be shipped the following business day. A shipping confirmation email will be sent to you once your order is on its way.
Please note: During periods of high volume (sales, peak season, etc.), order processing may take longer.
All shipping fees are non-refundable.
84Volt is not responsible for any loss or damage occurring after confirmed delivery to your address.
U.S SHIPPING INFO
You can track your order through your shipping confirmation email. Estimated delivery dates shown at checkout are based on your shipping location using the below transit times:
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Standard shipping for all US orders | 4-8 business days*
*Free standard shipping is valid on subtotals of $100 or more (after discounts applied, before taxes, and excluding e-gift cards. We cannot guarantee delivery time to Hawaii, Alaska, and U.S Territories.
APO/FPO/DPO Mail
Orders shipping to APO/FPO/DPO sites may take up to 1-2 months for delivery. Military APO/FPO/DPO mail has unique transportation and handling requirements, which result in extended delivery time for online orders. Because Military APO/FPO/DPO mail is transported outside of the U.S. to overseas locations, normal transit times are generally extended, causing longer delivery windows.
INTERNATIONAL SHIPPING INFO
The total amount you pay includes all applicable customs, duty, & taxes. All shipping methods are express shipping. For cost-estimated delivery to a specific country, please contact our customer services
COUNTRY
COSTESTIMATED DELIVERY
Canada
$12 USD
Free shipping on orders $200+ USD
4-7 business days
United Kingdom
$20 USD
Free shipping on orders $250+ USD
5-7 business days
Singapore
$20 USD
Free shipping on orders $240+ USD
6-7 business days
Hong Kong
$20 USD
Free shipping on orders $240+ USD
6-7 business days
UAE
$15 USD
Free shipping on orders $240+ USD
6-7 business days
EU
$15 USD
Free shipping on orders $270+ USD
Varies by countries
Rest of the World
$13 USD
Free shipping on orders $200+ USD
Varies by countries
*Free shipping is valid on subtotals after discounts applied & before shipping, tax and duty. Carrier delays are possible and we cannot guarantee delivery time.
When Will My Order Ship?
Kindly check our fulfillment policy:
- In-Stock Orders: Fulfilled within 1-2 business days.
- Print-on-Demand Orders: Production time takes 2-4 business days on average, followed by shipping.
Please note that during sales and holidays, it takes more time to process.
For further assistance, contact our Customer Support at cc@84volt.com
I entered the wrong address during checkout. Can I update my shipping details?
We can update your shipping address as long as your order hasn't been shipped yet. Click here to request an address update for your recent order.
Please note that while we’ll do our best to process your request, address changes are not guaranteed if the order has already left our warehouse.
Is it possible to cancel or make changes to my order?
Is it possible to cancel or make changes to my order?
You can cancel the order within 48 hours before it ships from our warehouse. Please send your request to cc@84volt.com to confirm if it can be successfully cancelled.
If you receive an incorrect order, you can submit an inquiry through our Customer Support after receiving it.
Address Changes
Changing a shipping address after purchase is time-sensitive. Please contact us as soon as possible with your order number and the correct shipping address. We'll do our best to accommodate your request before your order ships.
Shipping Method Changes
If you need to upgrade your shipping method, please reach out to us promptly. We'll attempt to process your request before your order ships. Please note that once an order has shipped, we cannot make changes to the shipping method.
Payment Changes
Unfortunately, we cannot change the payment method once your order has been placed.
What should I do if my order never arrives?
What to Do If Your Order Doesn’t Arrive
If your order is marked as delivered by UPS or USPS but hasn’t reached you, please follow these steps:
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Check with Neighbors: Sometimes packages are left with neighbors or nearby locations. Double-check with them to see if they have your package.
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Submit a Lost Package Form: If you still can’t locate your package, contact our Customer Support to start an investigation.
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Investigation Timeline: Once we receive your inquiry we’ll work with USPS/UPS to look into the issue. Please allow up to 10 business days for the investigation to be completed.
Important Notes:
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If USPS or UPS confirms delivery to the correct address, we unfortunately cannot take responsibility for the lost package.
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For additional assistance, we recommend contacting USPS or UPS directly.
How Can I Address a Quality Issue with My Item?
If you receive a defective item, please avoid initiating a return or exchange on your own. If your package is damaged for any reason, our customer experience team is ready to assist you in resolving the issue. Click here to reach out to our team, and we’ll work to address the situation promptly!
How Long Will It Take For Customer Service to Respond?
Our customer service team operates Monday through Saturday, and you can generally expect a response within 1 business day.
During sales or holidays, please allow 2–3 business days for a reply. Thank you for your patience!
I Received the Wrong Item in My Order. What Should I Do Now??
Please contact our Customer Support team at cc@84volt.com so we can ensure we ship the correct item out to you as quickly as possible!
What Should I Do If My Order Was Returned to Sender?
If your order was returned to us, please reach out to our customer service team with your order details. We’ll assist you in resolving the issue, whether by reshipping your order or processing a refund, depending on the situation.
Keep in mind that additional shipping fees may apply for reshipment. Contact us as soon as possible to avoid further delays.
