Shipping Policy

HOW LONG IS SHIPPING AND DELIVERY?

All orders ship out of UK, we design all of our styles in-house. You can see an estimated shipping time for each style by going to the specific product page and selecting your size. If you order multiple styles with different shipping dates, they may ship separately. International Shipping is FREE for Regular International Shipping (9-14 business days). Business days do not include weekends or public holidays. The stated ship times cannot be altered with the delivery method. After an order has shipped, standard delivery is 9-14 business days (not including any potential customs delays or remote locations). Our cut-off for same-day express shipping is 11am Pacific Time. You will receive your tracking number once your style/s have been shipped. Your order cannot be cancelled once the package has been processed and shipped. Please note that all orders are shipped under DDP (Delivered Duty Paid) terms. This means we cover all shipping costs, import duties, and taxes associated with your order. You will not be required to pay any additional fees upon delivery — the total amount you see at checkout is the final amount. In the rare event that any unexpected charges arise during delivery, please contact us at cc@84volt.com

HOW DO I CHECK DELIVERY STATUS OF MY ORDER? I HAVE MY TRACKING NUMBER.

U.S ORDERS

You can enter your USPS tracking number at the following website: https://tools.usps.com/go/TrackConfirmAction

INTERNATIONAL ORDERS

You can enter your GlobalPost tracking number at the following website: https://www.goglobalpost.com/track/

DO YOU SHIP INTERNATIONALLY?

Yes! We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do.

All international orders are shipped with GlobalPost. Regular Shipping cost is FREE (9-14 business days). Not including any potential customs delays or remote locations.

Please note that all orders are shipped under DDP (Delivered Duty Paid) terms. This means we cover all shipping costs, import duties, and taxes associated with your order.

You will not be required to pay any additional fees upon delivery — the total amount you see at checkout is the final amount.

In the rare event that any unexpected charges arise during delivery, please contact us right away at cc@84volt.com

I HAVE NOT RECEIVED MY ORDER.

If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues:

- Check again the email you received from us regarding your specific shipping information. Please read the email in full, there may be pertinent details which may have been missed.

- Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. You would have received multiple shipping notifications if this is the case.

- Verify the shipping address provided - if there is an error, you would need to reach out to UPS or USPS to see if it is possible to update your address. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team.

- Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident.

- Check in with your local post office, as packages are often held there for pick up.

For any other concerns, you can reach out to us at cc@84volt.com

I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS?

As soon as you place the order, it is processing on our end. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, or at cc@84volt.com otherwise. Depending at which stage your order is at, we may be able to adjust it accordingly. Unfortunately after an order has shipped with the carrier we cannot update a shipping address.

A friendly heads-up on our order policy: cancellations and address changes can only be accommodated before an order has been processed. Once your order is in production or has been shipped, we are unfortunately unable to make any modifications or accept cancellation requests. If you ever need to make changes, please reach out to us as early as possible at cc@84volt.com so we can assist you in time!

WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER?

Please note that all orders are shipped under DDP (Delivered Duty Paid) terms. This means we cover all shipping costs, import duties, and taxes associated with your order.

You will not be required to pay any additional fees upon delivery — the total amount you see at checkout is the final amount.

In the rare event that any unexpected charges arise during delivery, please contact us at cc@84volt.com

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

We do specifically outline the estimated shipping time on each individual product page once a size is selected. Please note that business days do not include weekends or public holidays. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. You can also specifically search for styles that ship in 24 hours with a 9-14 business day delivery date through the Quick Find function and selecting 'Delivered by' date.

After an order is shipped and 9-14 business days internationally, with regular shipping. If your order has styles which are all with a 'Shipping by' shipping timeframe, you will see an express shipping option at the checkout.

Please note that while we always strive to meet the estimated delivery timeframes, shipping times may occasionally be affected by circumstances beyond our control, including but not limited to natural disasters, extreme weather conditions, geopolitical events, wars or conflicts, customs delays, carrier disruptions, or other force majeure events. In such cases, we appreciate your patience and understanding, and we will do our best to keep you informed of any significant delays to your order.