Shipping Policy

HOW LONG IS SHIPPING AND DELIVERY?

All orders ship out of UK, we design all of our styles in-house. You can see an estimated shipping time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. If you order multiple styles with different shipping dates, they may ship separately. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. International Shipping is $10.90 for Regular International Shipping (7-14 business days) and Expedited Shipping for $29.90. Business days do not include weekends or public holidays. The stated ship times cannot be altered with the delivery method. After an order has shipped, standard delivery is 2-5 business days domestically with Amazon Shipping, 2-7 business days domestically with USPS Ground Advantage and 7-14 business days internationally (not including any potential customs delays or remote locations). If all your styles have a 'Ships in 24 Hours' shipping timeframe, you will see a UPS overnight option at the checkout, which is guaranteed 1 business day domestically (Monday to Friday). Our cut-off for same-day express shipping is 11am Pacific Time. You will receive your tracking number once your style/s have been shipped. United States orders are shipped with Amazon Shipping, USPS and International orders are shipped with GlobalPost; express orders are shipped with USPS domestically, Monday to Friday. Overnight orders shipped Friday will be delivered Monday with UPS. For international orders, any taxes or customs fees are the responsibility of the recipient. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Any orders which are returned to sender will be processed for store credit as per the return policy on our website.

If you have any order issues, please reach out at [email protected]

HOW DO I CHECK DELIVERY STATUS OF MY ORDER? I HAVE MY TRACKING NUMBER.

U.S ORDERS

You can enter your USPS tracking number at the following website: https://tools.usps.com/go/TrackConfirmAction

INTERNATIONAL ORDERS

You can enter your GlobalPost tracking number at the following website: https://www.goglobalpost.com/track/

DO YOU SHIP INTERNATIONALLY?

Yes! We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do.

All international orders are shipped with GlobalPost. Regular Shipping cost is $10.90 (7-14 business days) and Expedited Shipping with UPS at $29.90 (3-7) Business Days. Not including processing time and not including any potential customs delays or remote locations.

Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Any orders which are returned to sender will be processed for store credit as per the return policy on our website.

I HAVE NOT RECEIVED MY ORDER.

If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues:

- Check again the email you received from us regarding your specific shipping information. Please read the email in full, there may be pertinent details which may have been missed.

- Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. You would have received multiple shipping notifications if this is the case.

- Verify the shipping address provided - if there is an error, you would need to reach out to UPS or USPS to see if it is possible to update your address. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team.

- Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident.

- Check in with your local post office, as packages are often held there for pick up.

For any other concerns, you can reach out to us at [email protected]

I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS?

As soon as you place the order, it is processing on our end. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, or at [email protected] otherwise. Depending at which stage your order is at, we may be able to adjust it accordingly. Unfortunately after an order has shipped with Amazon or USPS we cannot update a shipping address.

If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible.

Any orders cancelled within 14 days of being placed can be cancelled for store credit.

WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER?

For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. This cost is not covered by us and is charged directly by your local government. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Any orders which are returned to sender will be processed for store credit as per the return policy on our website.

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

We do specifically outline the estimated shipping time on each individual product page once a size is selected. Please note that business days do not include weekends or public holidays. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. You can also specifically search for styles that ship in 24 hours with a 3-7 business day delivery date through the Quick Find function and selecting 'Delivered by' date.

After an order is shipped, delivery is 3-7 business days domestically, and 7-14 business days internationally, with regular shipping. If your order has styles which are all with a 'Shipping by' shipping timeframe, you will see an express shipping option at the checkout.