Return & Refund Policy

WHAT IS YOUR RETURN POLICY?

Eligible returns will be refunded to the original payment method used for the purchase. Refunds are processed after the returned item(s) have been received and inspected.

You’ll have 30 days from the delivery date to return your order.

Eligible items may be exchanged for a different size within 14 days of delivery, subject to our return eligibility requirements

High value items with the security ribbon either damaged or detached will not be eligible for return.

If you have received a faulty item or believe your order is faulty, please contact us immediately.

Items marked as FINAL SALE cannot be returned unless faulty.

Accessories, Bodysuits, Lingerie, and Swimwear are NOT returnable due to hygiene reasons.

84Volt is not responsible for return shipping costs.

Purchases made with Afterpay or PayPal are subject to the same return policy. Your agreement with Afterpay still stands and you will still be required to complete any scheduled repayments.

Any item(s) that do not meet the conditions below will not be eligible for a refund to the original payment method and will be recycled.

If something doesn't feel right, please reach out to us at cc@84volt.com. We would rather find a solution together than you walk away unhappy.

Some styles may come with a security ribbon. If your item has a security ribbon, please do not remove it unless you plan to keep the item. Removing the security tag will make your style ineligible for return.

EXCHANGE & SHOP NOW

Eligible returns submitted within 14 days of delivery may be exchanged for a different size or refunded to the original payment method. Refunds are issued after the returned item has been received and inspected.

If you choose to Exchange or Shop Now, the following conditions apply:

* Your return must be shipped and scanned by the postal carrier within 14 days of delivery.

* A $1 USD pre-authorisation fee will be held on your card.

* If your return is not scanned within the 14-day timeframe, you may be charged the full value of your exchange or Shop Now order.

* Handling fees may apply to cover return processing costs.

* Additional shipping and handling fees may apply for Exchange or Shop Now orders.

WHAT IS YOUR FINAL SALE RETURN POLICY?

Styles which are marked as Final Sale are not eligible to be returned or exchanged.

HOW DO I RETURN AN ORDER INTERNATIONALLY?

As our orders ship from overseas, domestic carriers in the US don't currently support prepaid return labels to our international facility. As a result, return shipping will need to be arranged and covered by the customer. We appreciate your understanding!

HOW DO I PROCESS A RETURN?

To process a return, simply email us at cc@84volt.com with the following details:

1. Your order number
2. The product(s) you’d like to return
3. The reason for your return
4. (Optional) Photos of the product if there are any issues

Once we receive your email, our support team will review your request and guide you through the next steps, including providing a return label if applicable.

We’re here to make the process as smooth as possible, so feel free to reach out anytime.

WHAT IF I RECEIVED A FAULTY STYLE?

In the unlikely event of a faulty style, you must reach out to us within 14 days of delivery of your order. Please email us at cc@84volt.com

WHAT WOULD CAUSE MY RETURN TO BE DENIED?

CONDITION OF RETURN

Please take care when trying on any products.

All garment(s) must be returned:

* Unworn and unwashed.

* With all original tags still attached.

* In all correct and original packaging.

* Free from perfume, deodorant, makeup, or washing powder scents.

* All shoes must be returned in their original shoe box (as delivered) and tried on indoors only (no scuff marks).

Any item(s) that do not meet the conditions below will not be eligible for a refund to the original payment method and will be recycled.

PLEASE BE AWARE THAT:

Return requests for quality issues must be submitted with supporting evidence within the specified timeframe. Requests without documentation will not be processed

CAN I COMBINE STYLES FROM MULTIPLE ORDERS?

No, styles must be returned from each order separately.

CAN I RETURN A CUSTOM -MADE ORDER?

Yes. Custom measurement orders are eligible for return, but only after the return request has been reviewed and approved by our Customer Service team. Not all returns are automatically accepted.

Returns on custom orders will be considered under the following circumstances:

1. The item was produced incorrectly based on the measurements you submitted.
2. The item has a manufacturing defect or quality issue.
3. The item does not match the agreed specifications.

WHAT HAPPENS WITH MY ORDER IF IT IS RETURNED TO SENDER OR UNDELIVERABLE?

If your order is returned to sender, please reach out to us at cc@84volt.com

WHAT IF I RETURN A NON 84VOLT STYLE?

84VOLT is not responsible for personal or non 84VOLT items returned to our warehouse. We cannot guarantee we will be able to send back your item and we cannot compensate you for ineligible items returned to 84VOLT.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

Refunds typically take from 1 to 2 business days to process after a 3 to 5 inspection period from receipt by 84Volt.